Booking Terms & Conditions

Booking Confirmation/Deposit

Bookings are held with either a deposit or against a valid credit card, should the room be cancelled outside our cancellation policy we will withhold the deposit/charge the balance of the first night if cancelled after noon the day before or first two nights if cancelled after noon the day of arrival.

Cancellation Policy

Individual Reservations

It is the policy of the Redesdale Arms Limited to charge the full quoted room rate should cancellation occur later than noon the day prior to arrival for bookings of less than 3 rooms.

Group & Corporate Bookings

For group reservations consisting of 3 or more rooms the full rate quoted for each room will be charged should cancellation occur within five working days prior to arrival

We do suggest that you take out cancellation insurance to prevent you from becoming personally liable for any cancellation fees.

Personal & Credit Card Details

Personal details and payment details are kept under privacy & PCI compliance terms.

Dogs & Pets

Unfortunately we do not allow pets in the hotel rooms, well behaved dogs are allowed in the bar on a lead.

Smoking

Smoking is not permitted anywhere inside the hotel or rooms, please smoke outside in provided areas and dispose of cigarette buts responsibly.

Children

Well behaved children are welcome at the hotel although we ask that young children not to be in the bar area after 9.30pm. We ask parents to be with their children at all times and withhold the right to ask anyone with misbehaving children to leave should it disturb other customers.